Do you have a current Office Policies Manual? Is it fair to your team? Does it protect the practice from staff abuse? Maybe this pearl can help you answer these questions.
It may seem strange, but many practices don’t have an office policies manual at all, much less a current one…not a good idea! Most office policies are created when something goes wrong and the practice doesn’t want it to happen again…again, not a great way of controlling team member problems—you need to be more proactive.
Policies don’t only apply to team members in the physical office; they apply to team members on trips (in town and out of town) for the practice—set those policies or you could be liable when something goes wrong.
You also need policies relating to OSHA and HIPAA accounted for, through training and the team member’s signed acknowledgement to follow the rules. Newly hired team members need to study and sign your Office Policies Manual before starting work, typically on the first day of their employment.
See the attached PDF of a proactive office manual and use it to update your present manual—enjoy. If you would prefer a Word® version of this manual you can request one at This email address is being protected from spambots. You need JavaScript enabled to view it..
