Are too many of your exam patients ready to start not getting started? Do you have too many Will-Call-Back patients after their exams? Are these Will-Call-Back patients getting lost and thus, not started? If so this pearl may help.
It is a shame to put so much effort into marketing your exam patients, only to see them not start. Less than 12% (12 out of every 100) of your exams should waver about starting treatment; making them Will-Call-Back patients. Some of this is due to the doctor or TC's personality, which can be helped as will be discussed in the next management pearl. But, no matter what the situation, there will be will-call-back patients that need to be followed up upon and started. It helps to have an organized system to accomplish this—see the attached PFD for a system that works.
